Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets
Jotform — New Feedback Submission
jotformtrigger
Extract Key Fields (Normalize Input)
AI Analysis — Sentiment & Root Cause
openai
Check if Feedback is Negative or Rating ≤ 3
AI Generator — Personalized Recovery Message
openai
Send Recovery Email (Negative Path)
smtp
Notify CX Team on Slack
slack
Mark Recovery Message Sent
googleSheets
Send Appreciation Email (Positive Path)
smtp
Log Feedback in Google Sheet (Negative Path)
googleSheets
Prepare Data for Sheet & Notifications (Negative Path)
Prepare Data for Sheet & Notifications (Positive Path)
Log Feedback in Google Sheet (Positive Path)
googleSheets
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