Detect KB gaps and auto-draft articles with GPT-4.1, Slack and Gmail
Daily Schedule
Fetch Recent Support Tickets
Fetch KB Articles
Configuration
Normalize Ticket Data
Normalize KB Data
Merge Tickets + KB
Prepare Analysis Payload
Gap Analysis Agent
openai
OpenAI GPT-4.1 (Gap Analysis)
gpt-4.1
Parse Gap Analysis
Gaps Found?
Split Into Individual Gaps
Article Drafter Agent
openai
OpenAI GPT-4.1 (Article Drafter)
gpt-4.1
Parse Drafted Article
Quality Reviewer Agent
openai
OpenAI GPT-4.1-mini (Quality Review)
gpt-4.1-mini
Combine Article + Review
Staleness Check
Merge All Results
Report Generator Agent
openai
OpenAI GPT-4.1-mini (Report Generator)
gpt-4.1-mini
Format Outputs
Send Slack Report
Create Draft Articles in KB
No Gaps — Skip Drafting
On Error
Send Error Alert
Manual Trigger
Send Email Report
gmail
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