Escalate VIP Zendesk tickets with GPT-4, Slack alerts and email summaries
Get a user's presence status
slack
is the VIP Customer?
New ticket received
zendesktrigger
Intelligent Ticket Analysis
openai
Store VIP Ticket details
airtable
Get support team members
slack
Check each team member
noOp
Is someone Active?
Notify support channel
slack
Prepare non VIP ticket data
Notify directly Active user
slack
Combine all VIP ticket
aggregate
Notify for non VIP customer
gmail
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