Send post-delivery CSAT surveys and log responses with Gmail, Google Sheets and Typeform
Send Low CSAT Alert (Gmail)
gmail
Incoming Delivery Webhook
Validate Delivered Event
Extract Order Data
Validate Customer Email
Fetch Sent Survey Records
googleSheets
Determine Survey Eligibility
Should Send Survey?
Delay Before Survey Send
noOp
Build Survey Email Content
Send Survey Email (Gmail)
gmail
Save Survey Log to Google Sheets
googleSheets
CSAT Response Intake Webhook
Validate CSAT Submission
Locate Order in CSAT Sheet
googleSheets
Update CSAT Record
googleSheets
Standardize CSAT Payload
CSAT Classification Engine
CSAT Routing Switch
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