Multi-channel customer sentiment tracker with real-time analytics and alerting
Schedule Trigger - Poll Data Sources
Workflow Configuration
Fetch Social Media Feedback
Fetch Email Feedback
Fetch Support Tickets
Fetch Chat Transcripts
Fetch Product Reviews
Merge All Feedback Sources
Clean and Normalize Text Data
Unify Data Schema
Azure OpenAI Chat Model
<__PLACEHOLDER_VALUE__Azure OpenAI deployment name__>
Sentiment Analysis - Positive/Neutral/Negative
sentimentanalysis
OpenAI - Emotion Detection
openai
OpenAI - Entity Extraction
openai
Combine Analysis Results
Store Feedback in Database
postgres
Calculate Sentiment Trends
Aggregate by Entity and Time Period
aggregate
Check for Negative Spike
Check for Sudden Sentiment Shift
Send Alert to Slack
slack
Send Alert Email
smtp
Update Dashboard - Google Sheets
googleSheets
Sync to CRM System
Sync to Marketing Automation
Generate Insights Report
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