Automate Instagram complaint handling with Claude AI, tickets & SLA management
Schedule Trigger
Get Instagram Posts
graph.facebook.com
Get Comments
Loop Over Comments
noOp
Capture Original Comment
Detect Complaint (Claude AI)
api.anthropic.com
IF Complaint
Check Ticket Status
googleSheets
IF SLA Breach Near
Escalate to Manager (Slack)
slack
End (Non-Complaint Path)
Create Ticket (Google Sheet)
googleSheets
Get Team Members
googleSheets
Assign Ticket
Notify Assignee (Slack)
slack
Wait for SLA Check
noOp
Webhook
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