Automate customer support with GPT-4o, Slack, and CRM integration
Inbound Trigger (Email/Form/Chat)
Workflow Configuration
Extract Customer Data
AI Triage & Summarization Agent
openai
OpenAI Chat Model
gpt-4.1-mini
Structured Output Parser
noOp
Route by Classification
Post to Technical Slack
slack
Post to Billing Slack
slack
Post to General Slack
slack
Post to Urgent Slack
slack
Create CRM Task (Technical)
Create CRM Task (Billing)
Create CRM Task (General)
Create CRM Task (Urgent)
Log to Google Sheets (Technical)
googleSheets
Log to Google Sheets (Billing)
googleSheets
Log to Google Sheets (General)
googleSheets
Log to Google Sheets (Urgent)
googleSheets
Check Urgency for SLA
Error Handler - Log to DLQ
Generate Reference Number
Prepare Auto-Reply Email Data
Send Auto-Reply via Gmail
gmail
Retry Auto-Reply (Attempt 1)
Retry Auto-Reply (Attempt 2)
Log Failed Auto-Reply to DLQ
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