Handle Zendesk WooCommerce refund tickets with Slack and Gmail
Zendesk – New Refund Ticket Trigger
zendesktrigger
Normalize Zendesk Ticket Data
WooCommerce – Fetch Order by ID
woocommerce
Normalize WooCommerce Order Data
Check Order Status (Completed or Processing)
Check If Order Already Refunded
Merge Ticket and Order Data
Is Refund Reason = Damaged Item?
Slack – Notify Damaged Item Refund
slack
Route Refund Type (Wrong / Partial / Full)
Prepare Email – Wrong Item Proof Request
Email Customer – Request Proof (Wrong Item)
gmail
Prepare Email – Partial Refund Review
Email Customer – Partial Refund Under Review
gmail
Prepare Email – Full Refund Return Required
Email Customer – Return Required for Refund
gmail
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