Route support messages with GPT-4.1-mini, Slack, email and human review
Webhook - New Support Message
Poll Support Inbox
Normalize Message Context
Python - Classify Sensitivity Tier
AI - Classify and Draft Reply
openai
JS - Parse AI Classification
Route - Sensitive or Routine?
filter
Notify Human via Slack
slack.com
Webhook - Human Approval Response
Filter - Approved by Human?
filter
Wait - Human Review Window
noOp
Send Reply to Customer
api.sendgrid.com
Send Slack Reply (if Slack channel)
slack.com
Log to Support Audit Sheet
sheets.googleapis.com
OpenAI Chat Model
gpt-4.1-mini
Wait For Result
noOp
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