Triage and escalate HubSpot tickets to Jira with Slack SLA alerts
Every 10 Mins
HubSpot: Search New Tickets
api.hubapi.com
Check: Are there tickets?
Loop: Process Tickets
splitOut
HubSpot: Get Associations
hubspot
Filter: Has Email?
filter
HubSpot: Get Contact Data
api.hubapi.com
Code: Calculate Severity
Jira: Create Triage Ticket
jira
Slack: Notify Channel
slack
Jira: Get Latest Status
jira
Check: Escalation Needed?
Slack: Send Alert
slack
Wait: Response Timer
noOp
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