Route and triage support tickets with Claude Sonnet and your CRM
Email Trigger (IMAP)
Webhook Trigger
Workflow Configuration
Clean HTML
noOp
Normalize Ticket Data
Language Detection & Translation Agent
openai
Anthropic Model - Translation
claude-sonnet-4-5-20250929
Translation Output Parser
noOp
Support Intelligence Agent
openai
Anthropic Model - Intelligence
claude-sonnet-4-5-20250929
Intelligence Output Parser
noOp
Decision Router
Draft Reply Generator
openai
Anthropic Model - Reply
claude-sonnet-4-5-20250929
Update CRM/Helpdesk
Escalate to Team
Log Observability Metrics
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