Generate empathetic customer replies with Claude AI and auto-escalation
Test Input (Change Me)1
Set Config1
Ensure Session1
AI Agent (Empathy)1
openai
Anthropic Chat Model1
claude-3-5-sonnet-latest
Memory (Recent 4)
noOp
Structured Output Parser
noOp
Post-Process & Sanitize1
Risk & Handover Rules1
If needs_handover1
Draft (Needs Review)
Draft (Auto-OK)
for real-time replies
(5–10 min) for missed or queued
Update a message
slack
Save to Google Sheets1
googleSheets
for testing
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