{ "edges": [ { "to": "03fbec4e-5b27-4455-bbd2-38b80838ac19", "from": "752bc6ba-a2f5-4313-ae1c-9e1678f9e4f3", "toPort": "0", "fromPort": "0" }, { "to": "752bc6ba-a2f5-4313-ae1c-9e1678f9e4f3", "from": "fc76d961-5ceb-4f54-9cf3-27a709b93cc1", "toPort": "0", "fromPort": "0" }, { "to": "16b11847-6651-4d2e-829b-6b6283dac334", "from": "aa4e48cd-f983-4608-832e-a54838190a2e", "toPort": "0", "fromPort": "0" }, { "to": "d6bf4180-b46c-4663-8785-e9aab75cd148", "from": "aa4e48cd-f983-4608-832e-a54838190a2e", "toPort": "0", "fromPort": "1" }, { "to": "5dfd9c45-b7ae-4cb0-8599-f50e10e887f1", "from": "aa4e48cd-f983-4608-832e-a54838190a2e", "toPort": "0", "fromPort": "2" }, { "to": "d83b2eab-b2f0-461b-87e7-d4f60fd1a3d0", "from": "aa4e48cd-f983-4608-832e-a54838190a2e", "toPort": "0", "fromPort": "3" }, { "to": "aa4e48cd-f983-4608-832e-a54838190a2e", "from": "824c968c-a5f5-4820-8856-9b7a01c4a4d1", "toPort": "0", "fromPort": "0" }, { "to": "824c968c-a5f5-4820-8856-9b7a01c4a4d1", "from": "03fbec4e-5b27-4455-bbd2-38b80838ac19", "toPort": "0", "fromPort": "0" } ], "nodes": [ { "id": "fc76d961-5ceb-4f54-9cf3-27a709b93cc1", "name": "New Support Email", "type": "trigger", "params": { "kind": "n8n-nodes-base.gmailTrigger", "simple": false, "filters": {}, "options": { "downloadAttachments": false }, "pollTimes": { "item": [ { "mode": "everyMinute" } ] } }, "position": [ -112, 208 ] }, { "id": "aa4e48cd-f983-4608-832e-a54838190a2e", "name": "Route by Category", "type": "switch", "params": { "rules": { "values": [ { "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "ccc6cbfd-6759-4227-8bfa-6943faf39289", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.data.category }}", "rightValue": "billing" } ] } }, { "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "d80d3596-0ffb-4100-9625-1945a4064a7b", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.data.category }}", "rightValue": "technical" } ] } }, { "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "88120474-c4f5-4850-bbef-2a6412ecc8ab", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.data.category }}", "rightValue": "sales" } ] } } ] }, "options": { "fallbackOutput": "extra", "renameFallbackOutput": "other" } }, "position": [ 1248, 176 ] }, { "id": "16b11847-6651-4d2e-829b-6b6283dac334", "name": "Slack: Billing", "type": "integration", "params": { "text": "==:credit_card: {{ {\"urgent\": \"🚨\", \"normal\": \"🟢\", \"low\": \"⚪\"}[$('easybits: Classify & Score Email').item.json.data.priority] }} *{{ $('easybits: Classify & Score Email').item.json.data.priority.toUpperCase() }} priority — billing*\n*From:* {{ $('New Support Email').item.json.from.value[0].address }}\n*Subject:* {{ $('New Support Email').item.json.subject }}\n*Summary:* {{ $('easybits: Classify & Score Email').item.json.data.summary }}\n*Confidence:* {{ $('easybits: Classify & Score Email').item.json.data.confidence }}", "select": "channel", "service": "slack", "channelId": { "__rl": true, "mode": "list", "value": "", "cachedResultName": "" }, "operation": "read", "otherOptions": {} }, "position": [ 1600, 0 ] }, { "id": "d6bf4180-b46c-4663-8785-e9aab75cd148", "name": "Slack: Technical", "type": "integration", "params": { "text": "==:wrench: {{ {\"urgent\": \"🚨\", \"normal\": \"🟢\", \"low\": \"⚪\"}[$('easybits: Classify & Score Email').item.json.data.priority] }} *{{ $('easybits: Classify & Score Email').item.json.data.priority.toUpperCase() }} priority — technical*\n*From:* {{ $('New Support Email').item.json.from.value[0].address }}\n*Subject:* {{ $('New Support Email').item.json.subject }}\n*Summary:* {{ $('easybits: Classify & Score Email').item.json.data.summary }}\n*Confidence:* {{ $('easybits: Classify & Score Email').item.json.data.confidence }}", "select": "channel", "service": "slack", "channelId": { "__rl": true, "mode": "list", "value": "", "cachedResultName": "" }, "operation": "read", "otherOptions": {} }, "position": [ 1600, 160 ] }, { "id": "5dfd9c45-b7ae-4cb0-8599-f50e10e887f1", "name": "Slack: Sales", "type": "integration", "params": { "text": "==:briefcase: {{ {\"urgent\": \"🚨\", \"normal\": \"🟢\", \"low\": \"⚪\"}[$('easybits: Classify & Score Email').item.json.data.priority] }} *{{ $('easybits: Classify & Score Email').item.json.data.priority.toUpperCase() }} priority — sales*\n*From:* {{ $('New Support Email').item.json.from.value[0].address }}\n*Subject:* {{ $('New Support Email').item.json.subject }}\n*Summary:* {{ $('easybits: Classify & Score Email').item.json.data.summary }}\n*Confidence:* {{ $('easybits: Classify & Score Email').item.json.data.confidence }}", "select": "channel", "service": "slack", "channelId": { "__rl": true, "mode": "list", "value": "", "cachedResultName": "" }, "operation": "read", "otherOptions": {} }, "position": [ 1600, 320 ] }, { "id": "d83b2eab-b2f0-461b-87e7-d4f60fd1a3d0", "name": "Slack: Other", "type": "integration", "params": { "text": "==:inbox_tray: {{ {\"urgent\": \"🚨\", \"normal\": \"🟢\", \"low\": \"⚪\"}[$('easybits: Classify & Score Email').item.json.data.priority] }} *{{ $('easybits: Classify & Score Email').item.json.data.priority.toUpperCase() }} priority — uncategorized*\n*From:* {{ $('New Support Email').item.json.from.value[0].address }}\n*Subject:* {{ $('New Support Email').item.json.subject }}\n*Summary:* {{ $('easybits: Classify & Score Email').item.json.data.summary }}\n*Confidence:* {{ $('easybits: Classify & Score Email').item.json.data.confidence }}{{ $('easybits: Classify & Score Email').item.json.data.confidence === 'low' ? ' ⚠️ _Routed here due to low confidence — model\\'s best guess was: ' + $('easybits: Classify & Score Email').item.json.data.category + '_' : '' }}", "select": "channel", "service": "slack", "channelId": { "__rl": true, "mode": "list", "value": "", "cachedResultName": "" }, "operation": "read", "otherOptions": {} }, "position": [ 1600, 480 ] }, { "id": "03fbec4e-5b27-4455-bbd2-38b80838ac19", "name": "easybits: Classify & Score Email", "type": "integration", "params": { "service": "easybitsextractor", "operation": "run", "__originalType": "@easybits/n8n-nodes-extractor.easybitsExtractor" }, "position": [ 560, 208 ] }, { "id": "824c968c-a5f5-4820-8856-9b7a01c4a4d1", "name": "Reroute Low Confidence to Other", "type": "set", "params": { "options": {}, "assignments": { "assignments": [ { "id": "1af5fc0c-e4b6-46e6-a434-4e8fd16b4bf1", "name": "data.category", "type": "string", "value": "={{ $json.data.confidence === 'low' ? 'other' : $json.data.category }}" } ] }, "includeOtherFields": true }, "position": [ 944, 208 ] }, { "id": "752bc6ba-a2f5-4313-ae1c-9e1678f9e4f3", "name": "Prepare Email", "type": "code", "params": { "mode": "runOnceForEachItem", "jsCode": "// Packages the incoming email into a format that the easybits Extractor can read.\n// You don't need to understand or modify this — just paste it as-is.\n\nconst email = $input.item.json;\n\n// Pull the fields out of the Gmail node, with safe fallbacks\nconst subject = email.subject || '(no subject)';\nconst from = email.from?.value?.[0]?.address || email.from?.text || 'unknown sender';\nconst date = email.date || '';\nconst body = email.text || email.snippet || '(empty body)';\n\n// Build the document content\nconst content = `Subject: ${subject}\nFrom: ${from}\nDate: ${date}\n\n${body}`;\n\n// Escape characters that have special meaning in PDFs\nconst escape = (s) => s.replace(/\\\\/g, '\\\\\\\\').replace(/\$/g, '\\\\(').replace(/\$/g, '\\\\)');\n\n// Wrap long lines so they fit on the page\nconst lines = content.split('\\n').flatMap((line) => {\n if (line.length === 0) return [''];\n const wrapped = [];\n for (let i = 0; i < line.length; i += 90) {\n wrapped.push(line.slice(i, i + 90));\n }\n return wrapped;\n});\n\n// Build the text stream that the PDF will render\nlet stream = 'BT\\n/F1 10 Tf\\n50 780 Td\\n12 TL\\n';\nfor (const line of lines) {\n stream += `(${escape(line)}) Tj\\nT*\\n`;\n}\nstream += 'ET';\n\nconst streamLength = Buffer.byteLength(stream, 'utf-8');\n\n// Assemble the PDF structure\nconst objects = [\n '1 0 obj << /Type /Catalog /Pages 2 0 R >> endobj',\n '2 0 obj << /Type /Pages /Kids [3 0 R] /Count 1 >> endobj',\n '3 0 obj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Contents 4 0 R /Resources << /Font << /F1 5 0 R >> >> >> endobj',\n `4 0 obj << /Length ${streamLength} >> stream\\n${stream}\\nendstream endobj`,\n '5 0 obj << /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> endobj',\n];\n\n// Calculate byte offsets for the cross-reference table\nconst header = '%PDF-1.4\\n';\nconst offsets = [0];\nlet cursor = Buffer.byteLength(header, 'utf-8');\nfor (const obj of objects) {\n offsets.push(cursor);\n cursor += Buffer.byteLength(obj + '\\n', 'utf-8');\n}\n\n// Build the xref table\nlet xref = `xref\\n0 ${objects.length + 1}\\n+1234567890 f \\n`;\nfor (let i = 1; i <= objects.length; i++) {\n xref += `${offsets[i].toString().padStart(10, '0')} 00000 n \\n`;\n}\n\nconst trailer = `trailer << /Size ${objects.length + 1} /Root 1 0 R >>\\nstartxref\\n${cursor}\\n%%EOF`;\n\nconst pdf = header + objects.join('\\n') + '\\n' + xref + trailer;\n\n// Hand the document off to the next node as a binary file\nreturn {\n json: { subject, from, date },\n binary: {\n data: {\n data: Buffer.from(pdf, 'binary').toString('base64'),\n mimeType: 'application/pdf',\n fileName: 'email.pdf',\n },\n },\n};" }, "position": [ 176, 208 ] } ] }

Route and prioritize support emails to Slack channels with easybits