Triage incidents and enforce SLAs with Gemini, Groq, Google Sheets and Slack
Incident Report Trigger
Accept and Continue
noOp
Normalize Incident Data
Fetch Runbook Context
googleSheets
Build Runbook Context
Agent 1 - Incident Analyzer
openai
Analyzer LLM (Gemini)
google
Analyzer Fallback (Groq)
openai
Parse Analyzer Output
Agent 2 - Response Coordinator
openai
Coordinator LLM (Gemini)
google
Coordinator Fallback (Groq)
openai
Process Response Plan
Log to Incident Tracker
googleSheets
Log AI Decision Audit
googleSheets
Route by AI Severity
P1 - Send Critical Alert
slack
P2 - Send High Alert
slack
P3 - Send Notification
slack
Needs War Room?
P1 - Create War Room
slack
P1 - Wait SLA Time
noOp
P1 - Check Acknowledgment
googleSheets
P1 - Still unacknowledged?
P1 - Escalate to Manager
slack
P1 - Flag as Escalated
googleSheets
P2 - Wait 1hr
noOp
P2 - Check Acknowledgment
googleSheets
P2 - Still unacknowledged?
P2 - Escalate to Manager
slack
Acknowledgment Trigger
Log Acknowledgment
googleSheets
Ack Response
noOp
Human Feedback Trigger
Log Human Feedback
googleSheets
Feedback Response
noOp
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